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Frequently Asked Questions

Common questions about our services

What is the minimum order quantity?

Our minimum order quantity varies by product type. Generally, we can accommodate orders starting from one container (approximately 20-25 cubic meters). Contact us for specific MOQ details for your desired products.

Do you offer FSC certified timber?

Yes! We are proud to offer FSC-certified timber options across our product range. We're committed to sustainable forestry practices and can provide certification documentation upon request.

How long does shipping take?

Shipping times vary depending on the destination country and customs processing. Generally, delivery to most countries takes 4-8 weeks from order confirmation. We provide tracking information for all shipments.

What payment methods do you accept?

We accept various payment methods including wire transfers (T/T), letters of credit (L/C), and certified checks. Payment terms are negotiable based on order volume and business relationship.

Can you provide custom cutting services?

Absolutely! We offer custom sawing and dimensioning services. Provide us with your specific requirements, and our team will work with you to deliver timber cut to your exact specifications.

Do you handle export documentation?

Yes, we provide complete export documentation including phytosanitary certificates, certificates of origin, and all necessary customs paperwork to ensure smooth clearance at your destination port.