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Frequently Asked Questions
Common questions about our services
Our minimum order quantity varies by product type. Generally, we can accommodate orders starting from one container (approximately 20-25 cubic meters). Contact us for specific MOQ details for your desired products.
Yes! We are proud to offer FSC-certified timber options across our product range. We're committed to sustainable forestry practices and can provide certification documentation upon request.
Shipping times vary depending on the destination country and customs processing. Generally, delivery to most countries takes 4-8 weeks from order confirmation. We provide tracking information for all shipments.
We accept various payment methods including wire transfers (T/T), letters of credit (L/C), and certified checks. Payment terms are negotiable based on order volume and business relationship.
Absolutely! We offer custom sawing and dimensioning services. Provide us with your specific requirements, and our team will work with you to deliver timber cut to your exact specifications.
Yes, we provide complete export documentation including phytosanitary certificates, certificates of origin, and all necessary customs paperwork to ensure smooth clearance at your destination port.